General Terms and Conditions of Business
for the mail order business of PSN Pharma-Service-Nord GmbH, Stick & Lembke Online Shop
I. Revocation instruction
Right of revocation
You have the right to cancel this contract within fourteen days without the need to provide any reasons.
The period of revocation is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the last item.
In order to exercise your right of revocation, you must notify us
In order to observe the revocation period, it is sufficient for you to send notification of your decision to exercise your right of revocation before the revocation period expires.
Consequences of revocation
If you revoke this contract, we are obliged to refund all payments that we have received from you, including the delivery costs (with the exception of additional costs incurred by your choosing a form of delivery other than the most economical standard delivery that we offer), without delay and at the latest within fourteen days of the date on which we received notification of cancellation your cancellation of this contract. We shall use the same means of payment for this refund as that which you employed during the original transaction, unless another means has been explicitly agreed with you; under no circumstances will we charge you a fee for this refund. We can refuse a refund until we have received the goods or until you have furnished proof that you have sent back the goods, whichever is the earlier.
You shall return or hand over the goods without delay, and in any case at the latest within fourteen days of the date on which you notify us of the revocation of this contract, to (PSN Pharma-Service-Nord GmbH; Novgorodstrasse 12, 23560 Lübeck Germany). The time limit shall be deemed to have been complied with if you dispatch the goods before the period of fourteen days expires. You shall bear the immediate costs of returning the goods.
You are only obliged to pay any loss in value of the goods if such loss in value is attributable to the goods being handled in such a way as is not commensurate with an inspection of the quality, properties and function of the goods.
End of the revocation instruction
Download standard revocation form (PDF)
II. The prices
Please note that our minimum order value is EUR 5.00. For delivery within Germany, we charge a standard rate of EUR 3.90. Orders above EUR 40.00 in value are delivered free of charge within Germany.
You only have the right to offset claims that are undisputed or have been determined as final and binding by a court of law.
Partial deliveries shall be permissible insofar as they are considered reasonable for you.
III. Your payment options
We reserve the right to make deliveries by cash on delivery (plus cash on delivery charge).
The goods supplied shall remain our property until payment has been made in full.
In the case of payment by direct debit or credit card, the sum is charged to your account when the goods are dispatched.
IV. Our warranty and liability
Any claims beyond these shall be excluded. In particular, we are not liable for any damage that has not occurred to the goods themselves. However, this liability disclaimer only applies insofar as the damage was not caused by wilful intent or gross negligence or there is no instance of injury to life, limb or health. The liability shall also not apply insofar as we have given a guarantee of quality or shelf life (Section 434 German Civil Code) or have deliberately concealed a defect.
V. Cost bearing agreement
VI. What also applies
Delivery within 3-5 working days.
VII. Resolving disputes
stick & lembke GmbH • Tel + 49 40 311 823 89 – 0 • email@example.com • Am Windhukkai 5 • 20457 Hamburg • Germany
Acceptance and execution of orders as well as invoicing in mail-order trade/online shop:
PSN Pharma-Service-Nord GmbH • Novgorodstrasse 12 • 23560 Lübeck • Germany • Tel: +49 451 58598-1050