Icon Versand Orders above €40 are delivered free of charge in Germany Icon VersandAny queries on your order? Tel: +49 40 311 823 89 – 0 Go to checkout Your account en
de

General Terms and Conditions of Business

for the mail order business of PSN Pharma-Service-Nord GmbH, Stick & Lembke Online Shop



I. Revocation instruction

Revocation instruction

Right of revocation

You have the right to cancel this contract within fourteen days without the need to provide any reasons.

The period of revocation is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the last item.

In order to exercise your right of revocation, you must notify us

PSN Pharma-Service-Nord GmbH
(Novgorodstrasse 12
23560 Lübeck
Germany
Tel: +49 451-58598-1050
Fax: +49 451-58598-2450)
by means of a clear declaration (e.g. a letter sent by post, a fax or an e-mail) of your decision to revoke this contract. You may use a standard revocation form (PDF), but this is not mandatory.

In order to observe the revocation period, it is sufficient for you to send notification of your decision to exercise your right of revocation before the revocation period expires.

Consequences of revocation

If you revoke this contract, we are obliged to refund all payments that we have received from you, including the delivery costs (with the exception of additional costs incurred by your choosing a form of delivery other than the most economical standard delivery that we offer), without delay and at the latest within fourteen days of the date on which we received notification of cancellation your cancellation of this contract. We shall use the same means of payment for this refund as that which you employed during the original transaction, unless another means has been explicitly agreed with you; under no circumstances will we charge you a fee for this refund. We can refuse a refund until we have received the goods or until you have furnished proof that you have sent back the goods, whichever is the earlier.

You shall return or hand over the goods without delay, and in any case at the latest within fourteen days of the date on which you notify us of the revocation of this contract, to (PSN Pharma-Service-Nord GmbH; Novgorodstrasse 12, 23560 Lübeck Germany). The time limit shall be deemed to have been complied with if you dispatch the goods before the period of fourteen days expires. You shall bear the immediate costs of returning the goods.

You are only obliged to pay any loss in value of the goods if such loss in value is attributable to the goods being handled in such a way as is not commensurate with an inspection of the quality, properties and function of the goods.

End of the revocation instruction

Download standard revocation form (PDF)


II. The prices

Our prices contain value added tax at the current rate and – unless otherwise indicated – refer to one piece.

Please note that our minimum order value is EUR 5.00. For delivery within Germany, we charge a standard rate of EUR 3.90. Orders above EUR 40.00 in value are delivered free of charge within Germany.


You only have the right to offset claims that are undisputed or have been determined as final and binding by a court of law.

Partial deliveries shall be permissible insofar as they are considered reasonable for you.



III. Your payment options

Payment options for clients include payment with invoice, PayPal, creditcard and direct debit payment system.

We reserve the right to make deliveries by cash on delivery (plus cash on delivery charge).

The goods supplied shall remain our property until payment has been made in full.

In the case of payment by direct debit or credit card, the sum is charged to your account when the goods are dispatched.



IV. Our warranty and liability

Should our goods exhibit any substantial defects when handed over to you, we are entitled to rectify the defect or to supply a replacement at our discretion. Should, contrary to expectations, no rectification of the defect or replacement supply take place, you are entitled to withdraw from the contract or demand an appropriate reduction in price.

Any claims beyond these shall be excluded. In particular, we are not liable for any damage that has not occurred to the goods themselves. However, this liability disclaimer only applies insofar as the damage was not caused by wilful intent or gross negligence or there is no instance of injury to life, limb or health. The liability shall also not apply insofar as we have given a guarantee of quality or shelf life (Section 434 German Civil Code) or have deliberately concealed a defect.



V. Cost bearing agreement

If you revoke this contract, we are obliged to refund all payments that we have received from you, including the delivery costs (with the exception of additional costs incurred by your choosing a form of delivery other than the most economical standard delivery that we offer), without delay and at the latest within fourteen days of the date on which we received notification of cancellation your cancellation of this contract. We shall use the same means of payment for this refund as that which you employed during the original transaction, unless another means has been explicitly agreed with you; under no circumstances will we charge you a fee for this refund. We can refuse a refund until we have received the goods or until you have furnished proof that you have sent back the goods, whichever is the earlier.


VI. What also applies

Our offers are without engagement. If a certain article should be unavailable due to reasons for which we are not responsible and which have occurred after conclusion of the contract, such as force majeure or unforeseeable non-availability on the part of the sub-supplier, and a replacement supply cannot reasonably be expected, we shall be entitled to refuse delivery. In such cases, we shall notify you immediately. We will refund any payments already made immediately. The purchase agreement shall come into effect when we accept your order by sending confirmation by e-mail immediately after the receipt of your order.

Delivery within 3-5 working days.


VII. Resolving disputes

The European Commission provides a platform for online dispute resolution (ODR), which you can find here: //ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to resolve their disputes.


www.stick-lembke.de

Webshop owner:
stick & lembke GmbH • Tel + 49 40 311 823 89 – 0 • info@stick-lembke.de • Am Windhukkai 5 • 20457 Hamburg • Germany

Acceptance and execution of orders as well as invoicing in mail-order trade/online shop:
PSN Pharma-Service-Nord GmbH • Novgorodstrasse 12 • 23560 Lübeck • Germany • Tel: +49 451 58598-1050